Part of Custom Build
Background Agent
RAG over your entire company with an agent that acts on it: it investigates across your systems and ships the fix, not just a pointer to it.
Custom Build — largest scope. Scoped per engagement.
RAG over your entire company, with an agent connected to everything you have — and able to act on it. It indexes your repos, docs, tickets, wikis, and internal tools into one retrieval layer, then uses that context to actually resolve issues: not “here’s where the bug might be,” but a real fix, a real PR, a real answer grounded in your systems.
This is the Ramp background agent pattern — an autonomous teammate that picks up a problem, investigates across your whole company, and ships the resolution — built for your infra.
What it does
- Company-wide retrieval — one RAG layer over repos, docs, Confluence/Notion, tickets, Slack history, dashboards
- Connected to your tools — reads and writes through the systems your team already uses (issue trackers, CI, internal APIs)
- Resolves, not just retrieves — opens PRs, runs checks, updates tickets, closes the loop on the work
- Grounded answers — every action and answer cites the source it came from, so your team can trust and audit it
- Runs in the background — picks up assigned issues autonomously and reports progress where your team already works
Tools / stack
- Claude Managed Agents — agent runtime + long-running session lifecycle
- Vector + hybrid retrieval over your company’s knowledge sources
- MCP servers — typed connections to your internal services and tools
- Modal Sandboxes — isolated execution for code it runs or writes
- Your existing infra — GitHub/GitLab, CI, issue tracker, docs platform
Use cases
- Autonomous resolution of a class of recurring tickets or support issues
- “Ask the company anything” with answers grounded in real, current sources
- An on-call teammate that triages, investigates, and proposes fixes across services
Why this is the largest scope
It touches everything: ingestion, retrieval quality, write access to live systems, and guardrails for autonomous action. The payoff matches — this is the build that turns scattered company knowledge into a teammate that does the work. Plan for the longer end of the timeline.
Free 30-minute discovery call. We'll see whether this fits your team.
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