Background Agent
RAG over your entire company with an agent that acts on it: it investigates across your systems and ships the fix, not just a pointer to it.
Free 30-minute discovery call. We'll see whether this fits your team.
Custom Build, largest scope. Scoped per engagement.
RAG over your entire company, with an agent connected to everything you have and able to act on it. It indexes your repos, docs, tickets, wikis and internal tools into one retrieval layer, then uses that context to resolve issues. Not “here’s where the bug might be”, but a real fix, a real PR, a real answer grounded in your systems.
It’s the Ramp background agent pattern (an autonomous teammate that picks up a problem, investigates across your whole company and ships the resolution), built for your infra.
What it does
- Company-wide retrieval: one RAG layer over repos, docs, Confluence/Notion, tickets, Slack history and dashboards
- Connected to your tools: reads and writes through the systems your team already uses (issue trackers, CI, internal APIs)
- Resolves, not just retrieves: opens PRs, runs checks, updates tickets and closes the loop on the work
- Grounded answers: every action and answer cites its source, so your team can trust and audit it
- Runs in the background: picks up assigned issues autonomously and reports progress where your team already works
Tools / stack
- Claude Managed Agents: agent runtime and long-running session lifecycle
- Vector + hybrid retrieval over your company’s knowledge sources
- MCP servers: typed connections to your internal services and tools
- Modal Sandboxes: isolated execution for the code it runs or writes
- Your existing infra: GitHub/GitLab, CI, issue tracker, docs platform
Use cases
- Autonomous resolution of a class of recurring tickets or support issues
- “Ask the company anything”, with answers grounded in real, current sources
- An on-call teammate that triages, investigates and proposes fixes across services
Why it’s the largest scope
It touches everything: ingestion, retrieval quality, write access to live systems and guardrails for autonomous action. The payoff matches: this is the build that turns scattered company knowledge into a teammate that does the work. Plan for the longer end of the timeline.
Start with a 30-minute call
Free 30-minute discovery call. We'll see whether this fits your team.