Resolve Agent
A support agent that acts in your backend (refunds, plan changes, account fixes) within your policy limits, and hands off to a human with full context.
Free 30-minute discovery call. We'll see whether this fits your team.
Custom Build. Scoped per engagement.
Most support bots can only answer questions. The ticket still ends with “I’ve passed this on to the team.” Resolve Agent is connected to your backend, so it can actually do the thing: issue the refund, change the plan, fix the account. It does it within limits your team sets.
When a case is outside policy, or it simply isn’t sure, it hands off to a human with the full context: what the customer asked, what it checked and what it would have done.
BYOC (bring your own cloud): it deploys to your AWS, GCP, Azure or on-prem environment, next to the systems it acts on.
What we build
- Backend tools: MCP servers over your billing, orders and user-admin APIs
- A policy engine written as hooks: refund limits, identity checks and which actions need a human’s approval
- Helpdesk integration: Zendesk, Intercom or your in-house tool, with clean handoff to your agents
- Every action logged, plus replay of past tickets to evaluate changes before they ship
- A dashboard of resolution rate and escalation reasons
Tools / stack
- Claude Agent SDK: agent loop, hooks and permissions
- Custom MCP servers: typed access to your backend
- Zendesk / Intercom / helpdesk API: where tickets live
- Your observability stack: action logs and metrics
When it fits
A large share of your tickets end in the same few backend actions, and your team does them by hand. You want those resolved end to end, with rules you control and a clear path to a human.
Book a standalone Workshop ($1,000) first. We build a PoC from scratch with the tools we use every day, so your engineers see how we work before we scope a build.
Start with a 30-minute call
Free 30-minute discovery call. We'll see whether this fits your team.